Search
|  | |
| Home
> Catalog
> CGI & Perl
> Customer Support
|
|  | Trouble Ticket ExpressUpdated: 2007-04-24 17:31
| Details
| Visit
| Download |  | | Free trouble ticket software. Simple yet powerful help desk for your web site. Features trouble ticket tracking, email alerts, unlimited operators, ticket transfers and highly customizable html and email templates. Additional modules for file uploads, email based submissions and MySQL database.
| License type:
Free to try
Installation price:
~$50
[Ask for installation]
Visitors' rating: (0) [rate it] |
Member's rate: (0) [review it] |
| Nuvana WebForm MailerUpdated: 2007-04-24 17:31
| Details
| Visit
| Download | | | With Kontak you can give your web site visitors way to submit questions from their web browsers. When a website visitor submits a question, the form output is mailed to both the visitor and an address you specify. A unique tracking number is generated, and is displayed to the visitor for future reference. All messages and logs include the tracking number. The scripts can be easily configured to match any web site's look and feel. All configuration settings are held in a single file which can be edited using any text editor. Also includes a Web-based Control Panel style configurator. New in version v1: General code optimization and improved appearance.
| License type:
Free to try
Installation price:
~$50
[Ask for installation]
Visitors' rating: (0) [rate it] |
Member's rate: (0) [review it] |
| ams - aLL mY sUPPORTUpdated: 2007-04-24 17:31
| Details
| Visit
| Download | | The script will help you to handle requests from users of your homepage. There are lots of features such as:
- get messages from a pop3 account and store them in a database
- users can add messages directly via form
- every message has its unique ticket id
- corresponding ticket id is retrieved automatically and can be added manually
- you can answer requests, simply store them with a comment, forward them to other users with a comment or set them as junk
- research in old messages
- statistics per user/type of messages user/rating
- personal header and footer for every user
- standard replies for all users
- generate a public FAQ for visitors where you can modify the messages and select which one should be displayed
- original messages are always kept in a textfile
| License type:
Free to try
Installation price:
~$50
[Ask for installation]
Visitors' rating: (0) [rate it] |
Member's rate: (0) [review it] |
| ProsupporterUpdated: 2007-04-24 17:31
| Details
| Visit
| Download | | | Prosupporter is a webbased helpdesk script to manage emails and support requests. One or more staff members use one POP3-Account to send and receive requests. Features: - get messages from a pop3 account and store them in a database - recognition and storage of email attachments - users can send requests with a web based submission form - users can send requests by submitting an email - every message has its unique ticket id for tracking - corresponding ticket id is retrieved automatically and can be added manually via subject line - you can answer requests, simply store them with a comment, forward them to other users with a comment or set them as junk - research in old messages - statistics per user/type of messages user/rating - personal header and footer for every user - standard replies for all users - generate a public FAQ (knowledgebase) for visitors where you can modify the messages and select which one should be displayed - original messages are always kept in a textfile - span pages - templated based - rating of replies - access from any webbrowser worldwide (home office)
| License type:
Free to try
Installation price:
~$50
[Ask for installation]
Visitors' rating: (0) [rate it] |
Member's rate: (0) [review it] |
| Ascad Support SystemUpdated: 2007-04-24 17:31
| Details
| Visit
| Download | | | Loaded with an advanced ticketing system, a powerful live support feature, both an F.A.Q. and knowledgebase builder, helpdesk search features, and template based integration, Support System will grant your company unimaginable control over its customer support. Take an online tour, visit our online live demonstration, and read through our list of features today!
| License type:
Free to try
Installation price:
~$50
[Ask for installation]
Visitors' rating: (0) [rate it] |
Member's rate: (0) [review it] |
| WonderDesk SQLUpdated: 2007-04-24 17:31
| Details
| Visit
| Download | | | WonderDesk is a fully automated Web based help desk program. Your customers are notified via email each step of the way, throughout the duration of their support request. At any time, they can log back in and check the status or update their support request. They can also work one on one with the technician that is assigned to the support request. Other main features include: complete organization for your company, designed for the Internet or Intranet, allows you to hire remote technicians, automatic notification to the technicians via email or pager, efficient point and click interface, fully searchable database including customer history, tons of statistics, and much more.
| License type:
Free to try
Installation price:
~$50
[Ask for installation]
Visitors' rating: (0) [rate it] |
Member's rate: (0) [review it] |
| @1 Helpdesk XP Perl V1.2Updated: 2007-04-24 17:31
| Details
| Visit
| Download | | | A web-based helpdesk system. It supports file attachments, hidden remarks, priority marking etc. Unlike other similar products, this script does not use the conventional "assign/completed" method to close past tickets. Instead, it uses an intelligent method to sort/rank inquiry tickets. You can even tell whether your replies have been read by the visitors. It is now FREE!
| License type:
Free to try
Installation price:
~$50
[Ask for installation]
Visitors' rating: (0) [rate it] |
Member's rate: (0) [review it] |
| @1 Helpdesk XP Perl V1.2Updated: 2007-04-24 17:31
| Details
| Visit
| Download | | | A web-based helpdesk system. It supports file attachments, hidden remarks, priority marking etc. Unlike other similar products, this script does not use the conventional "assign/completed" method to close past tickets. Instead, it uses an intelligent method to sort/rank inquiry tickets. You can even tell whether your replies have been read by the visitors. It is now FREE!
| License type:
Free to try
Installation price:
~$50
[Ask for installation]
Visitors' rating: (0) [rate it] |
Member's rate: (0) [review it] |
| Customer Tracking SystemUpdated: 2007-04-24 17:31
| Details
| Visit
| Download | | | Let Customers Submit their request and you get E-Mail notifications in order to respond to your customers. A simple and Colorful way of tracking Customer Requests with an easily configurable Customer Request Form. A sort on Customer, Status of Ticket, Date Submitted and even Agents is available. Try the test online, where the Email notification even works if you submit a valid Email-ID.
| License type:
Free to try
Installation price:
~$50
[Ask for installation]
Visitors' rating: (0) [rate it] |
Member's rate: (0) [review it] |
| rEmindZUpdated: 2007-04-24 17:31
| Details
| Visit
| Download | | | rEmindZ automatically sends an e-mail to your client, 7 days before payment of an invoice is due. The e-mail tells the client the date of the invoice and when the payment is due. rEmindZ can be used for other reminders.
| License type:
Free to try
Installation price:
~$50
[Ask for installation]
Visitors' rating: (0) [rate it] |
Member's rate: (0) [review it] |
| CGIResource.de SupportsystemUpdated: 2007-04-24 17:31
| Details
| Visit
| Download | | | The CGIResource.de Supportsystem is a Ticket-ID based support system. Users can add their questions, have full control of their tickets and can access their status anytime. The admin receives the mail and answer the question via Web. The script requires MySQL and some other Modules. You can change the design easily and change the names of the CGI-Files.
| License type:
Free to try
Installation price:
~$50
[Ask for installation]
Visitors' rating: (0) [rate it] |
Member's rate: (0) [review it] |
| OTRS - Open Ticket Request SystemUpdated: 2007-04-24 17:31
| Details
| Visit
| Download | | | OTRS (Open Ticket Request System) is an open source Ticket Request System and email management system with many features to manage customer telephone calls and email. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries.
| License type:
Free to try
Installation price:
~$50
[Ask for installation]
Visitors' rating: (0) [rate it] |
Member's rate: (0) [review it] |
| Helpdesk::Mail SystemUpdated: 2007-04-24 17:31
| Details
| Visit
| Download | | | The Helpdesk::Mail System is a Perl application intended to assist Helpdesks and Support Centers in organizing their email communication with their customers. Especially if there is one email address and several people who reply on those emails and answer questions, Helpdesk::Mail can come in handy. one can assign a "user-id" for a mail to track down how often one user asks for help, plus an additional "Knowledge Base" feature: if your customers ask the same questions over and over again, you can save the answer in the Knowledge Base and prefill a reply with this answer, just by typing in some keywords and click on a link.
| License type:
Free to try
Installation price:
~$50
[Ask for installation]
Visitors' rating: (0) [rate it] |
Member's rate: (0) [review it] |
| WebTTSUpdated: 2007-04-24 17:31
| Details
| Visit
| Download | | | WebTTS is a trouble ticketing system written in PERL5. Trouble Ticketing Systems are used by businesses and individuals to track problems in some type of product or service. WebTTS is written to be a trouble ticketing system for ISP's. This package allows ISP's to track various service-related problems.
| License type:
Free to try
Installation price:
~$50
[Ask for installation]
Visitors' rating: (0) [rate it] |
Member's rate: (0) [review it] |
| WebTTSUpdated: 2007-04-24 17:31
| Details
| Visit
| Download | | | WebTTS is a trouble ticketing system written in PERL5. Trouble Ticketing Systems are used by businesses and individuals to track problems in some type of product or service. WebTTS is written to be a trouble ticketing system for ISP's. This package allows ISP's to track various service-related problems.
| License type:
Free to try
Installation price:
~$50
[Ask for installation]
Visitors' rating: (0) [rate it] |
Member's rate: (0) [review it] |
|
|
|
New Listings
Most Popular
Top Rated
Discussion
Link To Us